Post-Pandemic Changes in Irish eCommerce: Evolving Consumer Habits and Industry Effects

The COVID-19 pandemic significantly altered the retail landscape globally, and Ireland was no exception. With physical stores closing or limiting operations, Irish consumers turned to eCommerce on an unprecedented scale, accelerating digital adoption faster than previously anticipated. This article delves into the key changes in Ireland’s eCommerce sector since the pandemic, examining shifts in consumer behaviour, sector-specific booms, challenges for brick-and-mortar businesses, and the long-term implications for the retail industry.

Before the pandemic, Irish consumers were relatively conservative online shoppers compared to other European countries. However, COVID-19 caused a dramatic shift in behaviour. Many people adopted a digital-first mindset, making online shopping essential for everything from groceries to clothing, leading to a lasting change in purchasing habits.

Shoppers who once made occasional online purchases began buying online more frequently, relying on eCommerce for both essential and non-essential items. Even after physical stores reopened, consumers have come to expect a seamless omnichannel experience, blending online shopping with in-store pick-up or returns.

The COVID-19 pandemic drastically reshaped the eCommerce landscape in Ireland, bringing new consumer segments online that had previously been slow to adopt digital shopping.

Among the most significant changes was the embrace of eCommerce by older Irish demographics, who had traditionally been more resistant to online platforms. For many, the necessity of staying safe during the pandemic, coupled with the restrictions on physical store visits, pushed them to explore online shopping for the first time.

This demographic shift was driven by convenience and health concerns, with older shoppers becoming more familiar with navigating eCommerce sites, placing orders, and using digital payment systems. The pandemic essentially broke down the barriers of reluctance, and now many in this group continue to favour online shopping for its ease and accessibility.

Another important shift occurred within Ireland’s rural communities. Lockdown restrictions made access to urban shopping centres difficult, which had previously been a major retail destination for rural residents. eCommerce quickly became a vital solution, enabling rural shoppers to access a wider range of products without having to travel. 

The reliance on digital shopping not only bridged the gap between urban and rural consumer habits but also highlighted the importance of online platforms in equalising access to goods and services across Ireland. As rural shoppers embraced eCommerce, this trend helped reduce the longstanding urban-rural divide in digital adoption, bringing even remote areas into the fold of the online shopping economy. Today, both older and rural Irish consumers continue to engage with eCommerce, signalling a permanent shift in these traditionally underserved segments.

Surge in Online Shopping: A Paradigm Shift in Consumer Behaviour

Digital-First Mindset

Prior to the pandemic, eCommerce in Ireland was steadily growing but remained less dominant compared to other European nations. According to the Central Statistics Office (CSO) Ireland, online sales accounted for approximately 13% of total retail sales in 2019. However, the onset of COVID-19 accelerated this trend dramatically. By 2023, online retail sales surged to over 25% of total retail turnover, a substantial increase driven by necessity and convenience.

Increased Purchase Frequency

Lockdown measures and social distancing norms compelled consumers to pivot to online platforms for their shopping needs. The CSO reported a significant increase in the frequency of online purchases, with households making online transactions for groceries, clothing, electronics, and more. This shift is not merely a temporary response but indicates a long-term change in shopping habits, with many consumers continuing to prefer the ease and safety of online shopping post-pandemic.

Omnichannel Expectations

As physical stores began to reopen, Irish consumers developed a preference for omnichannel retail experiences. The Retail Institute of Ireland (RII) noted that consumers expect seamless integration between online and offline channels, such as the ability to order online and collect in-store (click-and-collect), or the option to return online purchases in physical stores. This expectation has pushed retailers to enhance their digital infrastructure while maintaining their physical presence.

New Consumer Segments Embracing eCommerce

Older Generations

Traditionally, older demographics in Ireland were slower to adopt online shopping due to technological apprehensions. However, the pandemic necessitated a shift. A survey by the Irish Internet Association (IIA) revealed that individuals aged 60 and above increased their online shopping activities by 40% during the pandemic. This demographic now represents a significant portion of eCommerce consumers, driven by the need for safety and convenience.

Rural Shoppers

Ireland’s rural communities, which previously had limited access to a variety of retail options, have benefited immensely from the rise in eCommerce. The CSO highlighted that online shopping penetration in rural areas increased by 30% since the pandemic began. This growth has bridged the urban-rural digital divide, enabling rural consumers to access a broader range of products and services without the need to travel long distances.

Sector-Specific Booms in Irish eCommerce

Grocery Shopping

The online grocery sector experienced explosive growth. Major retailers like Tesco Ireland, Dunnes Stores, and SuperValu expanded their online offerings and logistics capabilities to meet increased demand. The CSO reported that online grocery sales in Ireland quadrupled between 2019 and 2023. Services such as home delivery and click-and-collect became standard, with many consumers preferring these options for their convenience and safety.

Health and Wellness Products

The pandemic heightened awareness around health and wellness, leading to increased demand for related products. Irish eCommerce platforms saw a significant rise in sales of vitamins, supplements, fitness equipment, and personal care items. Market research by Euromonitor International indicated that the health and wellness eCommerce sector in Ireland grew by 35% in the first two years of the pandemic, a trend that continues as consumers maintain their focus on personal health.

Fashion and Apparel

With many physical clothing stores closed or operating under restrictions, the fashion sector pivoted to online sales. Irish brands leveraged digital marketing and enhanced their eCommerce platforms to sustain sales. According to the Irish Retail Association (IRA), online sales in the fashion sector increased by 50% from 2020 to 2023, with consumers appreciating the ability to shop from home and access a wider range of products.

Challenges for Brick-and-Mortar Businesses

Declining Foot Traffic

Physical stores suffered a significant decline in foot traffic during lockdown periods. The RII reported that retail footfall decreased by over 60% in 2020 compared to pre-pandemic levels. This decline forced many businesses to quickly establish or enhance their online presence to compensate for lost in-store sales.

Digital Transformation Pressures

Small and medium-sized enterprises (SMEs) faced immense pressure to undergo digital transformation. According to Enterprise Ireland, over 70% of Irish SMEs had to set up eCommerce platforms within the first year of the pandemic. This rapid shift required investments in website development, payment gateway integrations, and digital marketing, often stretching limited resources.

Adoption of Hybrid Models

To adapt, many brick-and-mortar businesses adopted hybrid models combining online and offline operations. Click-and-collect services became a staple, allowing consumers to order online and pick up their purchases in-store. This model not only helped sustain sales but also maintained customer engagement with physical locations. The IRA highlighted that approximately 45% of retailers in Ireland now offer some form of hybrid shopping experience.

Rise of Irish eCommerce Startups

Innovation and Niche Markets

The pandemic catalysed a wave of innovation within Ireland’s startup ecosystem. Entrepreneurs identified new opportunities in eCommerce, particularly in niche markets. Startups focusing on local and sustainable products gained traction as consumers increasingly sought ethically sourced and locally made goods. Companies like Donegal Craft and EcoShop Ireland exemplify this trend, leveraging eCommerce to reach broader audiences while promoting sustainability.

Direct-to-Consumer (DTC) Brands

Direct-to-consumer (DTC) brands have flourished, offering personalised products and direct engagement with consumers. The rise of DTC models has been supported by advancements in digital marketing and logistics. Irish DTC brands such as BOGUE Ireland and Mellow have successfully utilised social media and targeted advertising to build strong online presences, catering to consumers’ desires for unique and personalised shopping experiences.

Impact on Delivery and Logistics

Increased Demand for Delivery Services

The surge in eCommerce has placed unprecedented demand on Ireland’s delivery and logistics infrastructure. Major courier services like An Post, DPD, and Fastway expanded their operations to cope with increased parcel volumes. According to An Post, parcel deliveries in Ireland increased by 150% between 2020 and 2023, necessitating significant investments in logistics capacity and efficiency.

Higher Delivery Expectations

Irish consumers now expect fast, reliable, and often same-day delivery options. This shift has pressured businesses to optimise their fulfilment and delivery systems. Companies are investing in advanced logistics technologies, including automation and real-time tracking systems, to meet these heightened expectations. The CSO data indicates that same-day delivery services have grown by 25% since 2020, becoming a competitive differentiator for eCommerce businesses.

Adoption of New Payment Methods

Digital Wallets and Contactless Payments

The preference for contactless transactions surged during the pandemic, leading to widespread adoption of digital wallets and contactless payment methods. Solutions like Apple Pay, Google Pay, and Revolut became mainstream, offering consumers secure and convenient ways to pay both online and in physical stores. The RII reported a 40% increase in the use of digital wallets in eCommerce transactions from 2020 to 2023.

Buy Now, Pay Later (BNPL)

Flexible payment solutions, such as Buy Now, Pay Later (BNPL) services, gained popularity among Irish consumers. Companies like Klarna and Humm have seen significant uptake, allowing consumers to spread the cost of purchases over time without incurring interest. According to a report by the Central Bank of Ireland, BNPL usage in eCommerce rose by 60% during the pandemic, reflecting consumer preference for flexible payment options.

Digital Marketing and Social Commerce

Social Media Commerce

With the rise in online shopping, social media platforms have become critical channels for eCommerce businesses. Platforms like Instagram, Facebook, and TikTok have integrated shopping features, enabling consumers to discover and purchase products directly through social media. Influencer marketing has also played a pivotal role, with Irish influencers driving significant traffic and sales for eCommerce brands. The IIA reported that social commerce accounted for 20% of online sales growth in 2023.

Personalisation and AI-Driven Marketing

Consumers now expect personalised shopping experiences, prompting businesses to invest in AI-driven tools. Personalised product recommendations, targeted email campaigns, and tailored website experiences enhance customer engagement and satisfaction. Irish eCommerce platforms are increasingly utilising machine learning algorithms to analyse consumer behaviour and deliver customised marketing messages. This focus on personalisation has been shown to increase conversion rates by up to 30%, according to the RII.

Brexit and Cross-Border eCommerce

Customs and VAT Challenges

Brexit introduced significant complexities for Irish businesses trading with the UK, which was traditionally a key market. New customs procedures, additional documentation, and VAT regulations have posed challenges. The CSO highlighted that cross-border eCommerce between Ireland and the UK decreased by 20% in the first year post-Brexit, forcing businesses to navigate increased costs and logistical hurdles.

Diversification into EU and Global Markets

In response to Brexit-related challenges, many Irish businesses have diversified their market focus towards other EU countries and beyond. The IRA noted a 15% increase in eCommerce exports to non-UK EU countries and a growing interest in global markets. This diversification strategy helps mitigate the risks associated with relying heavily on a single market and leverages Ireland’s position within the European Union to facilitate smoother trade processes.

Long-Term Outlook: A Permanent Shift?

Sustained Growth in eCommerce

Experts agree that the pandemic has permanently transformed Ireland’s eCommerce landscape. While the explosive growth rates witnessed during the pandemic may stabilise, the overall trend towards online shopping is expected to continue. The CSO projects that eCommerce will account for approximately 30% of total retail sales by 2025, driven by ongoing consumer preference for convenience and digital engagement.

Hybrid Shopping Experiences

The integration of online and offline shopping experiences is likely to become the norm. Consumers expect flexibility in how they shop, with the ability to switch seamlessly between digital and physical channels. Retailers must continue to innovate in providing hybrid experiences, such as augmented reality (AR) for virtual try-ons, AI-driven customer service, and enhanced in-store digital interfaces.

Innovation and Technological Investment

The future of Irish eCommerce will be characterised by continuous innovation and technological investment. Businesses are expected to adopt advanced technologies like artificial intelligence (AI), augmented reality (AR), and blockchain to enhance the shopping experience, optimise logistics, and ensure data security. Additionally, automation in warehousing and fulfilment will become increasingly important to meet consumer demands for speed and efficiency.

Sustainability and Ethical Practices

As consumers become more environmentally conscious, eCommerce businesses in Ireland are likely to prioritise sustainability and ethical practices. This includes adopting eco-friendly packaging, reducing carbon footprints through green logistics, and promoting ethically sourced products. Companies that align with these values will not only attract environmentally aware consumers but also comply with evolving regulatory standards.

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